Information We Collect
Pv15 collects various types of information to provide Malaysian users with a safe, seamless and high-quality platform experience. The information we collect includes:
Full name, email address, phone number, date of birth, and IC or passport number submitted during registration. This information is required to verify your identity and comply with legal and regulatory requirements.
Transaction details in Malaysian Ringgit (RM/MYR), payment methods used such as bank transfer, Boost or GrabPay, and deposit and withdrawal history. Full account numbers are not stored directly on our servers.
Device type, operating system, browser type, IP address, screen resolution and language settings. This data is used to optimise platform display and detect suspicious activity.
Pages visited, games played, session duration, in-platform actions and settings preferences. This data helps us continually improve the user experience.
How We Use Your Information
Information collected by pv15 is used solely for legitimate purposes that are disclosed to users. We do not use user data for purposes beyond the stated scope without obtaining prior consent.
The primary purposes for which we use your information include:
- Identity verification and compliance: Ensuring every user meets the minimum age requirement and applicable Malaysian legal requirements.
- Transaction processing: Processing deposits, withdrawals and other financial transactions securely and accurately in Malaysian Ringgit (MYR).
- Account security: Detecting and preventing fraudulent activity, unauthorised use, or attempted intrusions into the platform.
- Service improvement: Analysing usage patterns to improve platform performance, user interface, and overall gaming experience.
- Service communications: Sending important notices regarding your account, policy updates, security information or relevant promotions to users who have opted in to receive them.
- Customer support: Enables the pv15 support team to handle enquiries and complaints quickly and effectively.
Cookies & Activity Tracking
Pv15 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the platform.
We use three main categories of cookies:
- Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collects information on how users interact with the platform to help us identify technical issues and improve speed and usability.
- Preference cookies: Saves user preferences such as language selection and display format to deliver a more personalised experience.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some areas of the pv15 platform.
Data Storage, Security & Third-Party Sharing
Storage & Security
Pv15 stores user data on servers protected with high-level encryption. All data transmitted between your browser and our servers uses the HTTPS protocol. Access to user data is restricted to authorised personnel only and is subject to strict access controls.
Account and transaction data is retained for as long as necessary to meet legal and regulatory obligations. When an account is closed or upon a valid user request, data that is no longer required will be deleted within a reasonable timeframe.
Sharing with Third Parties
Pv15 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without explicit user consent. However, we may share necessary information in the following circumstances:
- Authorised payment service providers for processing transactions in MYR
- Regulatory authorities or law enforcement when required under Malaysian law
- Third-party technical service providers bound by strict confidentiality agreements
All third parties working with pv15 are required to comply with data protection standards equivalent to our own policy.
User Rights & How to Contact Us
As a pv15 user, you have certain rights regarding the personal information we hold about you. We respect and facilitate the exercise of these rights in accordance with applicable Malaysian data protection laws.
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting support.
In certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
Contact Us About Privacy
For any enquiries, requests or complaints relating to this privacy policy, please contact the pv15 team at:
Email: [email protected]
Email Subject: Privacy Request / pv15 Privacy Policy
You may also refer to our FAQ page us for further information. We will respond to all privacy requests within 14 business days.
This privacy policy may be updated from time to time. Any material changes will be communicated via an in-platform notice. The latest effective date is always displayed at the top of this page.
Have a Question About Your Privacy?
The pv15 support team is ready to assist you with any questions regarding data protection and privacy. Register with confidence — your security is our top priority.